Legal

Terms of Service

Please read these terms carefully before engaging Melbourne Wide Fencing for any work.

Last updated: April 2026

1. Acceptance of Terms

By requesting a quote, accepting a written quote, or engaging Melbourne Wide Fencing ("we", "us", "our") to perform any work, you ("the customer") agree to be bound by these Terms of Service. These terms apply to all residential and commercial fencing, gate, and pergola installations carried out by Melbourne Wide Fencing across Melbourne, Victoria.

If you have any questions about these terms, please contact us before proceeding: melbournewidefencing68@gmail.com or 0426 293 498.

2. Quotes and Pricing

All quotes provided by Melbourne Wide Fencing are:

  • Free of charge and provided with no obligation
  • Based on the information available at the time of inspection
  • Valid for 30 days from the date of issue
  • Provided in writing, with an itemised breakdown of labour and materials

The quoted price is the price you will pay, provided the scope of work does not change. If unforeseen conditions are discovered during installation (e.g., underground obstructions, deteriorated foundations, soil conditions requiring additional concrete), we will notify you immediately and obtain written approval before proceeding with any variation.

3. Acceptance of Quote

Work will not commence until you have provided written or verbal acceptance of the quote. By accepting the quote, you confirm that you are the property owner or have the authority to authorise the work, and that all relevant council or body corporate approvals (if required) are in place or being obtained by you.

4. Payment Terms

Our standard payment terms are:

  • Deposit: A deposit may be required prior to the commencement of work, as specified in your written quote
  • Balance: The remaining balance is due upon completion of the installation, prior to our team leaving the site
  • Accepted payment methods: Bank transfer (EFT), cash, or as otherwise agreed in writing

We reserve the right to charge interest on overdue invoices at a rate of 2% per month. Outstanding amounts may be referred to a debt recovery service at the customer's cost.

5. Scheduling and Access

Installation dates are scheduled in good faith and are subject to weather conditions, supplier availability, and other reasonable factors. We will provide reasonable notice of any scheduling changes.

You are responsible for ensuring clear and safe access to the work area on the agreed installation date, including the removal of any obstructions, pets, or vehicles. If access is not available and the job cannot proceed, a call-out fee may apply.

6. Customer Responsibilities

Prior to installation, you agree to:

  • Clearly mark or identify any underground services (gas, water, electrical, NBN) within or near the work area
  • Obtain any required planning, building, or council permits
  • Notify us of any easements, encumbrances, or boundary disputes affecting the work area
  • Ensure neighbours are informed where fence work is on a shared boundary, in accordance with the Fences Act 1968 (Vic)

Melbourne Wide Fencing accepts no liability for damage to unmarked underground services or for permit non-compliance where the customer has not fulfilled these responsibilities.

7. Workmanship Warranty

We provide a 12-month workmanship warranty on all installations. This covers defects in our labour and installation methods. It does not cover:

  • Damage caused by third parties, extreme weather events, or misuse
  • Natural settling, movement, or expansion of materials over time
  • Manufacturer defects in materials (which are covered by the relevant product warranty)

Colorbond and other BlueScope steel products carry their own manufacturer's warranty. Warranty claims for materials should be directed to the manufacturer.

8. Variations

Any changes to the agreed scope of work requested by the customer during or after installation must be agreed upon in writing and may attract additional charges. Verbal variations are not binding on Melbourne Wide Fencing.

9. Cancellations

If you wish to cancel a confirmed booking, please notify us as soon as possible. Cancellations made with less than 48 hours notice may result in a cancellation fee to cover preparatory costs and lost scheduling. If materials have already been ordered specifically for your job, the cost of those materials may be charged.

10. Limitation of Liability

To the maximum extent permitted by law, Melbourne Wide Fencing's liability to you is limited to the value of the work performed. We are not liable for any indirect, consequential, or economic loss arising from our services or any delay in completion.

Nothing in these terms excludes or limits any statutory rights you may have under Australian Consumer Law, including guarantees relating to services.

11. Disputes

If you have a concern or complaint about our work, please contact us directly in the first instance. We are committed to resolving disputes quickly and fairly. If a resolution cannot be reached, disputes may be referred to Consumer Affairs Victoria or the Victorian Civil and Administrative Tribunal (VCAT).

12. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any legal proceedings must be brought in the courts of Victoria.

13. Changes to These Terms

We may update these terms from time to time. The current version will always be available on this page. Continued engagement of our services after any update constitutes acceptance of the revised terms.

14. Contact Us

For any questions regarding these terms: